25% off All services
Offer Ends 12 April 2026
25% off All services
Offer Ends 12 April 2026
25% off All services
Offer Ends 12 April 2026
25% off All services
Offer Ends 12 April 2026
25% off All services
Offer Ends 12 April 2026
25% off All services
Offer Ends 12 April 2026
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FAQ’s2026-07-09T14:30:24+10:00

Frequently Asked Questions

FAQ’s
Everything You Need to Know About Our Premium Detailing Services

Everything You Need to Know About Our Premium Detailing Services

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Booking & Appointments

What happens if I’m not happy with the result?2026-07-06T14:01:28+10:00

Every service is covered by our Best It’s Ever Looked Guarantee. When we finish, we walk the vehicle with you panel by panel. Anything that isn’t right, we fix on the spot before we leave. If it still isn’t the best your car has looked since you bought it, you don’t pay. In practice this almost never happens, which is exactly why we can offer it.

How far in advance should I book?2026-07-06T14:15:36+10:00

We recommend booking a few days ahead to secure your preferred time, especially during busy periods. Priority booking is available for members.

Can I reschedule my booking?2026-07-06T14:15:08+10:00

Yes, if you need to change your booking, just let us know in advance and we’ll work with you to find a suitable alternative time.

What happens after I make a booking?2026-07-06T14:14:35+10:00

Once your booking is confirmed, you’ll receive confirmation details along with any requirements ahead of your appointment. We’ll arrive at the scheduled time and complete the service on-site.

Mobile Service & Requirements

What happens if I’m not happy with the result?2026-07-06T14:01:28+10:00

Every service is covered by our Best It’s Ever Looked Guarantee. When we finish, we walk the vehicle with you panel by panel. Anything that isn’t right, we fix on the spot before we leave. If it still isn’t the best your car has looked since you bought it, you don’t pay. In practice this almost never happens, which is exactly why we can offer it.

What do you need on-site to carry out the service?2026-07-06T14:13:29+10:00

We require access to power and water within a reasonable distance, along with enough space to safely work around the vehicle.

Do I need to be present during the service?2026-07-06T14:13:06+10:00

Not necessarily. As long as we have access to the vehicle and any required utilities, we can complete the service without you needing to be on-site.

What areas do you service?2026-07-06T14:08:48+10:00

We operate within a 25km radius of Everton Park, covering a range of Brisbane suburbs. If you’re unsure, feel free to get in touch.

Services & What to Expect

What happens if I’m not happy with the result?2026-07-06T14:01:28+10:00

Every service is covered by our Best It’s Ever Looked Guarantee. When we finish, we walk the vehicle with you panel by panel. Anything that isn’t right, we fix on the spot before we leave. If it still isn’t the best your car has looked since you bought it, you don’t pay. In practice this almost never happens, which is exactly why we can offer it.

How do I choose the right service?2026-07-06T14:10:27+10:00

Each service is designed for a different level of work. If you’re unsure, we can recommend the most suitable option based on your vehicle’s condition and what you’re looking to achieve. Contact us to talk about it today.

How long does a detailing service take?2026-07-06T14:08:32+10:00

Service times vary depending on the package and condition of the vehicle. Estimated durations are listed on each service page.

What kind of results should I expect?2026-07-06T14:08:23+10:00

We focus on delivering a consistent, high-quality finish. Results will vary depending on the vehicle’s condition before we start, but every service is carried out to a defined standard. We guarantee you will notice the Obsidian difference.

Pricing & Payments

What happens if I’m not happy with the result?2026-07-06T14:01:28+10:00

Every service is covered by our Best It’s Ever Looked Guarantee. When we finish, we walk the vehicle with you panel by panel. Anything that isn’t right, we fix on the spot before we leave. If it still isn’t the best your car has looked since you bought it, you don’t pay. In practice this almost never happens, which is exactly why we can offer it.

Are your prices fixed or do they vary?2026-07-06T14:08:16+10:00

Base pricing is listed for each service, however final pricing may vary depending on the size and condition of the vehicle.

What payment methods do you accept?2026-07-06T14:05:34+10:00

We accept a range of payment options both online and in-person. We accept card, cash, afterpay, and more.

Do you offer quotes before booking?2026-07-06T14:05:47+10:00

Yes, if you’re unsure which service is right or require something tailored, we’re happy to provide guidance and a quote.

Vehicle Suitability

What happens if I’m not happy with the result?2026-07-06T14:01:28+10:00

Every service is covered by our Best It’s Ever Looked Guarantee. When we finish, we walk the vehicle with you panel by panel. Anything that isn’t right, we fix on the spot before we leave. If it still isn’t the best your car has looked since you bought it, you don’t pay. In practice this almost never happens, which is exactly why we can offer it.

Do you work on all types of vehicles?2026-07-06T14:05:23+10:00

Yes, we work on a wide range of vehicles, with a strong focus on high-end and performance cars.

Is your service safe for prestige vehicles?2026-07-06T14:05:14+10:00

Absolutely. We use safe techniques and premium products to ensure every vehicle is treated with care.

Can you work on heavily used or neglected vehicles?2026-07-06T14:05:05+10:00

Yes, we offer services suited to different conditions. For more heavily used vehicles, we may recommend a more comprehensive package.

Memberships

Can I cancel my membership?2026-07-06T14:04:55+10:00

Memberships are designed to be flexible. Full terms are provided during sign-up so you know exactly what to expect.

Is membership worth it for occasional use?2026-07-06T14:04:50+10:00

Membership is best suited for those looking for regular upkeep and long-term value. If you only require occasional services, booking as needed may be more suitable.

What happens if my needs change over time?2026-07-06T14:04:38+10:00

Membership is designed to be adaptable. As your usage or priorities change, we can adjust how services are allocated to suit.

Aftercare & Maintenance

What happens if I’m not happy with the result?2026-07-06T14:01:28+10:00

Every service is covered by our Best It’s Ever Looked Guarantee. When we finish, we walk the vehicle with you panel by panel. Anything that isn’t right, we fix on the spot before we leave. If it still isn’t the best your car has looked since you bought it, you don’t pay. In practice this almost never happens, which is exactly why we can offer it.

How often should I have my car detailed?2026-07-06T14:03:24+10:00

This depends on how the vehicle is used. Many clients choose regular maintenance services to keep their vehicle consistently clean.

Do you offer ongoing maintenance options?2026-07-06T14:02:58+10:00

Yes, we offer membership options designed to maintain your vehicle over time without needing to rebook each service.

How do I maintain my vehicle after a detail?2026-07-06T14:03:45+10:00

Regular washing and proper care will help maintain the finish. We can also recommend products or services to support ongoing upkeep.

25% off

Book Your Detail Today

Choose a time. We come to you. And if it isn’t the best your car has looked, you don’t pay.

Book Your Detail Today

Choose a time. We come to you. And if it isn’t the best your car has looked, you don’t pay.
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